Power Virtual Agent 

Introduction

On a small business website, you can handle customer service or queries by assigning a dedicated person to handle customers because of less number of customers. But on a large business website, customer traffic is always more than predicted and one or two-person can not handle such a large number of customer queries at a time.

So, you need a smart and powerful system that can handle a large number of customer service runtime and give almost all answers, In this case, Power Virtual Agent can be the best solution.

Power Virtual Agent is a service provided by Microsoft, by which you can build a smart bot that can chat with the customers and solve their queries without using a single line of code. These bots use built-in content building blocks, triggers phrases that trigger when customers type the matching text in the chatbox, and much more.

Using Power Virtual agent you can: 

• Empower your team by allowing them to easily build chatbots without using a single line of code or having AI expertise.
• Reduce cost by easily automating common inquiries and freeing human agent time to deal with more complex quries.
• Improve customer satisfaction by allowing customers to self-help and resolve issues quickly by using personalized bot conversation.
  

Highlights of Power Virtual Agents

1. Get started in seconds: It is a Software-as-a-service (SAAS) in which users can easily create a chatbot by signing in to the power virtual agent website.

2. Empower your subject matter experts: With the help of a Power Virtual agent, you can build a chatbot very quickly and easily using a novel, intuitive, code-free graphical interface, eliminating the need for AI experts or developer teams.

3. Natural Conversations: It uses AI capabilities to have a natural conversation with the end-users.

4. Enable  Chatbots to take action: With the feature of chatting with customers, you can also integrate power automate which helps the chatbot to work more efficiently and take action accordingly.

5. Monitor and improve Chatbot Performance: It also allows you to keep track of your chatbot with the help of an AI-driven dashboard that shows the metrics and charts that can help in improving the chatbot performance.

Magor Components of Power Virtual Agents

1. Topics

A topic is defined as how a chatbot conversation plays out. You can create a topic from scratch or can choose from a template. A topic has a trigger phrase( these are phrase, keywords, or question) which trigger when a customer enters the matching phrase.

2. Entities 

A big part of chatbot conversation in Power Virtual Agent is natural language understanding, which is the ability of the  AI to understand a user's intent.

It also comes with prebuilt entities, which represent the most commonly used information in real-world dialogs.

3. Action

You can enable your chatbot to take an action by calling Microsoft Power Automate flow. Which helps you to automate activities or backend tasks.

4. Publishing

If you have created your chatbot and ready to use it in an app or on a website, then you need to publish it. After you have published at least once you can connect your chatbot to additional channels.