Power Virtual Agent 

Introduction


On a small business website, you can handle customer service or queries by assigning a dedicated person to handle customers because of less number of customers. But on a large business website, customer traffic is always more than predicted and one or two-person can not handle such a large number of customer queries at a time.
So, you need a smart and powerful system that can handle a large number of customer service runtime and give almost all answers, In this case, Power Virtual Agent can be the best solution.


Power Virtual Agent is a service provided by Microsoft, by which you can build a smart bot that can chat with the customers and solve their queries without using a single line of code. These bots use built-in content building blocks, triggers phrases that trigger when customers type the matching text in the chatbox, and much more.


Using Power Virtual agent you can: 

  • Empower your team by allowing them to easily build chatbots without using a single line of code or having AI expertise.
  • Reduce cost by easily automating common inquiries and freeing human agent time to deal with more complex quries.
  • Improve customer satisfaction by allowing customers to self-help and resolve issues quickly by using personalized bot conversation.



Highlights of Power Virtual Agents




1. Get started in seconds: It is a Software-as-a-service (SAAS) in which users can easily create a chatbot by signing in to the power virtual agent website.
2. Empower your subject matter experts: With the help of a Power Virtual agent, you can build a chatbot very quickly and easily using a novel, intuitive, code-free graphical interface, eliminating the need for AI experts or developer teams.
3. Natural Conversations: It uses AI capabilities to have a natural conversation with the end-users.
4. Enable  Chatbots to take action: With the feature of chatting with customers, you can also integrate power automate which helps the chatbot to work more efficiently and take action accordingly.
5. Monitor and improve Chatbot Performance: It also allows you to keep track of your chatbot with the help of an AI-driven dashboard that shows the metrics and charts that can help in improving the chatbot performance.


Magor Components of Power Virtual Agents

1. Topics
A topic is defined as how a chatbot conversation plays out. You can create a topic from scratch or can choose from a template. A topic has a trigger phrase( these are phrase, keywords, or question) which trigger when a customer enters the matching phrase.



2. Entities 
A big part of chatbot conversation in Power Virtual Agent is natural language understanding, which is the ability of the  AI to understand a user's intent.
It also comes with prebuilt entities, which represent the most commonly used information in real-world dialogs.


3. Action
You can enable your chatbot to take an action by calling Microsoft Power Automate flow. Which helps you to automate activities or backend tasks.


4. Publishing
If you have created your chatbot and ready to use it in an app or on a website, then you need to publish it. After you have published at least once you can connect your chatbot to additional channels.









Comments

Post a Comment

Popular posts from this blog

Image
  Power Platform Introduction In todays technology world, Every business runs on data and need to reach maximum customers as possible at ease and having great interactions with their customers with automations and virtual assistant. To integrate this in business application this requires a lot of time. Well Microsoft Power Platform does it in simple and fast manner from building an application to automating and integrating a virtual assistant. What is Power Platform? Microsoft Power Platform comprises of 4 key products: Power Apps: It is a low code development platform used to develop custom application for business needs in less time. It has services, connectors , and a scalable data service and app platform (Microsoft Dataverse) to allow simple integration and interaction with existing data. It also enables to create application and to run across multiple devices. Power Automate: It lets users to create automated workflow between application and services. It allows to create autom
Read more
Image
 Power Automate Introduction Are you thinking to save your time which you spend on a daily repetitive task? If yes, Then Power Automate can help you out. Power Automate is a service from Microsoft that helps you create an automated flow or automate a task you do manually on daily basis or when some event occurs. Earlier Power automate was known as Microsoft flow but in Oct 2019 It was renamed Power Automate.   Here is what you can do with Power Automate: Automate a business process Send automatic reminders for any past due task  Move business data between systems at a scheduled time. Connect to almost  300+ data source or any publicly available API You can automate tasks on your local computer also using desktop flow. And so many things can be done with Power automate. Power Automate is a low-code platform by using it anyone can create automated flow or task. There are so many templates available on the Power Automate platform just you need to use them and if you don't find one, Po
Read more
Image
  Canvas App   Introduction To build an app we need to write code in different programming languages for designing the frontend or User Interface and for handling backend which takes a lot of time and effort. But with the help of Canvas App, It can be built without writing code or with less code in Power Apps.   How to Build a Canvas App Step 1: Sign in to power apps https://make.powerapps.com/ Step 2: From left Menu select create and click on Canvas app from Blank. Step 3: Give Name to your Application and select format either for phone or for tablet and click on create button.   Step 4: From Left side bar click on Data icon and click on Add data Button. Step 5:  Select Entities or Connectors to create connection to Database and click on connection and select table of your database. Step 6: After Connection of database click on tree view from the left side of menu and start designing your app accordingly with the help of insert menu on the top of me
Read more